Terms & Conditions
Golfing Kiwi – Terms & Conditions
Effective Date:
13th July 2026
Welcome to Golfing Kiwi ("we", "our", "us"). Golfing Kiwi is the online golf retail store operated by Harewood Golf Club Incorporated.
By accessing or using www.golfingkiwi.com and purchasing products from us, you agree to these Terms &Conditions.
1. About Us
Golfing Kiwi is operated by:
Harewood Golf Club Incorporated
Website: www.golfingkiwi.com
Email: proshop@harewoodgolf.co.nz
Phone: +64 3 359 8853
2. Orders
All orders are subject to acceptance and product availability.
After placing an order you will receive an email confirming receipt. This does not constitute acceptance of your order.
We reserve the right to:
decline any order limit quantities
cancel orders where pricing or product information is incorrect refuse orders suspected of fraud or misuse.
If payment has already been taken for a cancelled order, a full refund will be issued.
3. Pricing
All prices are shown in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Prices may change without notice.
While we make every effort to ensure pricing is accurate, errors occasionally occur. If an item is incorrectly priced we will contact you before dispatch.
4. Payment
We accept payment using the payment methods displayed at checkout.
Payment must be received before goods are dispatched.
All online payments are processed through secure third-party payment providers.
Golfing Kiwi does not store your credit card information.
5. Product Availability
Products are offered subject to availability.
Occasionally stock levels may differ from our website.
If an item is unavailable after purchase we will offer:
a refund,
an alternative product,
or backorder where applicable.
6. Shipping & Delivery
Delivery timeframes are estimates only.
We are not liable for delays caused by:
courier companies
weather
customs
public holidays
events beyond our reasonable control.
Risk in the goods passes to you upon delivery.
Ownership passes once payment has been received in full.
7. Click & Collect
Where available, customers selecting Click & Collect will be notified when their order is ready.
Identification may be required upon collection.
8. Returns
If you change your mind, we may accept returns within 10 days provided:
the item is unused
in original packaging
in resalable condition
proof of purchase is supplied.
Return postage for change-of-mind purchases is the customer's responsibility.
Some products cannot be returned for hygiene or safety reasons unless faulty.
These include (where applicable):
gloves
customised products
personalised items
gift cards.
9. Faulty Goods
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
If a product is faulty, not of acceptable quality, or does not match its description, you are entitled to remedies available under New Zealand consumer law.
Depending on the nature of the fault, this may include:
repair
replacement
refund.
10. Manufacturer Warranties
Some products include manufacturer warranties.
Where applicable, warranty information will accompany the product.
Manufacturer warranties are additional to your rights under the Consumer Guarantees Act.
11. Product Information
We aim to ensure product descriptions and images are accurate.
Colours may vary depending on your screen and may not be the colour in the online image.
Manufacturers may update product specifications without notice.
12. Gift Cards
Gift cards:
are not redeemable for cash
cannot be replaced if lost or stolen unless required by law
may include expiry dates where permitted.
13. Promotions
Discount codes:
cannot usually be combined
have expiry dates
may exclude selected brands or products.
Golfing Kiwi reserves the right to amend or withdraw promotions without notice.
14. Website Use
You agree not to:
misuse the website
interfere with website security
upload malicious software
attempt unauthorised access
use automated systems without permission.
15. Intellectual Property
All website content including:
logos
photographs
graphics
product descriptions
text
is owned by Golfing Kiwi or its licensors and may not be reproduced without written permission.
16. Privacy
We collect personal information only as required to process orders and improve customer service.
Your information is handled in accordance with our Privacy Policy and the Privacy Act 2020.
We do not sell customer information.
17. Limitation of Liability
Nothing in these Terms excludes any rights you have under New Zealand law.
To the maximum extent permitted by law, Golfing Kiwi will not be liable for indirect or consequential losses arising from the use of our website or products.
Where liability cannot be excluded, it is limited to the value of the goods purchased.
18. Business Customers
Where goods are purchased for business purposes, and where permitted under the Consumer Guarantees Act 1993, the parties agree that the provisions of that Act may not apply.
19. Force Majeure
We are not responsible for failure or delay caused by circumstances beyond our reasonable control including:
natural disasters
pandemics
strikes
transport disruptions
internet outages.
20. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes will be determined by the New Zealand courts.
21. Changes to These Terms
Golfing Kiwi may update these Terms & Conditions at any time.
Changes become effective once published on this website.
Continued use of the website constitutes acceptance of the revised Terms.
Contact Us
Golfing Kiwi
Operated by Harewood Golf Club Incorporated
Website:www.golfingkiwi.com
Email:proshop@harewoodgolf.co.nz
Phone: +64033598853
Refunds & Returns Policy
Golfing Kiwi – Refunds & Returns Policy
Effective Date:
13 July 2026
At Golfing Kiwi, we want you to be completely satisfied with your purchase. This Refunds & Returns Policy outlines your rights and our procedures in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Consumer Guarantees
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.
If a product is faulty, not of acceptable quality, unfit for its intended purpose, or does not match its general description, you are entitled to a remedy. Depending on the nature of the issue, this may include a repair, replacement, or refund.
Change of Mind Returns
If you change your mind, we are happy to accept returns within 5 days of delivery, provided that:
the item is unused and in new condition;
all original packaging, labels and accessories are included;
the item is in a resalable condition; and
you provide proof of purchase.
Refunds for change of mind purchases will be made to the original payment method once the returned item has been inspected and approved.
Please note that original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Customers are responsible for return shipping costs for change of mind returns.
Items That Cannot Be Returned Unless required under the Consumer Guarantees Act, we cannot accept returns for:
customised or personalised products;
special order items obtained specifically for a customer;
gift cards or gift vouchers;
products that have been used, damaged, or altered after delivery; or
products returned without proof of purchase.
Faulty or Damaged Products
If your order arrives damaged or you believe a product is faulty, please contact us as soon as possible.
To help us assess the issue, please include:
your order number;
a description of the problem; and
photographs showing the fault or damage where possible.
We may ask you to return the product for inspection before determining the appropriate remedy.
If the product is confirmed to be faulty or incorrectly supplied, Golfing Kiwi will cover reasonable return freight costs.
Incorrect Items
If we have sent you the wrong product, please contact us within 7 days of receiving your order.
We will arrange for the correct item to be sent and provide instructions for returning the incorrect item at no cost to you.
Refund Processing
Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned item.
The time taken for the funds to appear in your account may vary depending on your bank or payment provider.
Refunds will normally be made using the same payment method used for the original purchase.
Exchanges
Where stock is available, we are happy to exchange eligible products for a different size, colour or model.
If there is a price difference, the balance will either be charged or refunded accordingly.
How to Request a Return
To request a return or report a faulty item, please contact us before sending your product back.
Golfing Kiwi
Operated by Harewood Golf Club Incorporated
Email: proshop@harewoodgolf.co.nz
Phone: +64 3 359 8853
Please include your order number, contact details, and the reason for your return so we can assist you promptly.
Questions
If you have any questions about this Refunds & Returns Policy, please contact us. We're here to help and will do our best to ensure your shopping experience with Golfing Kiwi is a positive one.